Make a Complaint

 

 

 stethoscopeGP Services

If you wish to complain about the service you have received from your GP practice you can: 

  • Take your complaint to your GP practice. They will investigate your complaint and provide you with a response.

OR

Phone: 0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays)
Email: England.contactus@nhs.net (Please state: ‘For the attention of the complaints team’ in the subject line) 

Hospital Services 

To complain about the service you have received from a hospital:

  •  You should send your complaint directly to the appropriate hospital 

 

  • For complaints relating to Mental Health, CAMHS or Community Hospitals, you should send your complaint directly to Oxford Health:

OR

  • You can also use the NHS Complaints Advocacy Service, a free independent advocacy service in Oxfordshire hosted by POhWER that helps individuals to make a complaint about any aspect of their NHS care or treatment.   This includes treatment in a private hospital or care home that is funded by the NHS.

website: https://www.pohwer.net/oxfordshire

Phone:  0300 200 0082
Email: oxfordshireadvocacyhub@pohwer.net

 

If you would like to discuss your best course of action or make a complaint about OCCG please call our patient services and we will be happy to assist you.

Freephone: 0800 052 6088

 

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