Coronavirus (Covid-19) Advice and Support

Last Updated: 28 August 2020

(For the latest national coronavirus advice please visit

Stay Alert, Control the virus, Save lives

Stay alert to stay safeIn August the government updated its guidance on measures to help you to stay alert and stay as safe as possible as we continue to respond to the challenges of coronavirus - see here

You can also view Oxfordshire County Council's, the NHS and our partners' advice on social distancing to prevent a second COVID-19 outbreak following the easing of the lockdown rules - view here 

Oxfordshire County Council also has information dedicated to prevent a second outbreak - see here

We can all help control the virus if we all stay alert. This means you must:

  • stay at home as much as possible
  • work from home if you can
  • limit contact with other people
  • keep your distance if you go out (2 metres apart where possible)
  • wash your hands regularly
  • wear a face mask at all times in public places like shops and on public transport

Do not leave home if you or anyone in your household has symptoms.

  • a high temperature
  • a new, continuous cough
  • a loss of, or change to, your sense of smell or taste
  • self isolate immediately and call 119 to book a test

What can I do from 4 July:

  • you can meet in groups of up to two households (your support bubble counts as one household) in any location - public or private, indoors or outdoors. You do not always have to meet with the same household - you can meet with different households at different times. However, it remains the case - even inside someone’s home - that you should socially distance from anyone not in your household or bubble. This change also does not affect the support you receive from your carers
  • when you are outside you can continue to meet in groups of up to six people from different households, following social distancing guidelines
  • stay overnight away from your home with your own household or support bubble, or with members of one other household
  • It will be against the law to gather in groups larger than 30 people, except for a limited set of circumstances to be set out in law.

You should not:

  • gather indoors in groups of more than two households (your support bubble counts as one household) - this includes when dining out or going to the pub
  • gather outdoors in a group of more than six people from different households; gatherings larger than 6 should only take place if everyone is from just two households
  • interact socially with anyone outside the group you are attending a place with, even if you see other people you know, for example, in a restaurant, community centre or place of worship
  • hold or attend celebrations (such as parties) where it is difficult to maintain social distancing
  • stay overnight away from your home with members of more than one other household (your support bubble counts as one household)
  • Gatherings of more than 30 people will be prohibited, apart from some limited circumstances to be set out in law.

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What to do if you think you have coronavirus

Do NOT leave your home if you think you have coronavirus

You do not need to contact your GP if you think you have coronavirus. 

  • You can use the online 111 coronavirus service to get advice and find out what to do. Only call 111 if you cannot get help online, or cannot handle your symptoms at home. This approach will free up help for those who most need it.

Babies and children

  • Call 111 for advice if you're worried about a baby or child. If they seem very unwell, are getting worse or you think there's something seriously wrong, call 999. Do not delay getting help if you're worried. Trust your instincts.

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Changes to seeing your GP

GP practices are taking actions to protect patients, staff and the wider community by introducing a new telephone triage system for GP appointments. For more information about speaking to your GP, click here.

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Opening hours of Minor Injuries Units and First Aid Units

For the current information on opening hours at MIUs and FAUs in Oxfordshire see below:

  • Minor Injury Units at community hospitals in AbingdonWitney and Townlands in Henley: Since 9 July these have resumed normal opening hours and are open seven days a week by appointment only. Please contact a unit before attending. (see here for opening times)
  • Bicester Community Hospital: Since 9 July the First Aid Unit has resumed its normal opening hours by appointment only. Please contact the unit before attending (see here for opening times)
  • Chipping Norton Health Centre: Integrated Primary Care Service – operating from 5pm-9pm Monday-Friday and 10am-9pm weekends and bank holidays. The service will remain based at health centre and run by South Central Ambulance Service Specialist Practitioners.
  • Wallingford Community Hospital First Aid Unit: This unit is temporarily closed during the COVID-19 outbreak.

Getting help: If you need medical help please contact NHS111 first, via phone or the NHS111 website. They will triage your case and direct you to the most appropriate unit. People with injuries who have not called in advance will be seen and treated as necessary.  However, if the condition or injury is not urgent, staff will ask patients attend the following day with an appointment.

Please also note that in order to comply with social distancing policies, people are asked to attend units on their own if possible, or with one other person only if they require help or support.

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Volunteering in Oxfordshire – you can do your bit

 For more information visit the Oxfordshire County Council website which is packed full of information on how to volunteer and who with - see here

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Useful websites

National Advice

Local Advice


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